Q. Can I use my account in more than 1 place at the same time like with a Telkom dialup?
A. No, the account is limited to 1 connection only.
Q. If I wish to downgrade from an uncapped to a capped, what is the procedure?
A. .Easy. Simply give us a call or drop us an e-mail.
Q. Do I own the equipment?
A. All users installed after October 2010 own their equipment unless they are renting it.
Q. What if I need a technician?
A. Call the office, if we cannot resolve the issue on the phone a technician will be sent out. If the problem is client side then there will be a callout charge of R300. If the problem is our side then there is no charge
Q. What do I do if I have a problem?
A. 95% of problems are on the client side, call the office and we will talk you through it.
Q. Does bad weather effect the reception?
A. No, unless the unit is struck by lightning.
Q. Do I have to sign a contract?
A. No, this is a month to month account, with a 30 day cancellation period.
Q. How is payment made?
A. The installation fee and the monthly fee (or pro rata) is payable on the day of installation. Your monthly subscription is paid via debit order, stop order, eft or cash at our offices, due by the 7th of every month to avoid disconnection and the reconnection fees.
Q. How long does it take for the internet to be up and running?
A. Once the installation is complete, you can access the internet immediately.
Q. How long does the installation process take?
A. It can take anything from 30 minutes to 4 hours.
Q. Once I have confirmed my order, how long will it take to get installed?
A. Installation will be within 3-4 days.